Zero Data Retention Policy
- We do not log, store or persist the content of your API requests or the model's responses.
- We never use it to train, fine-tune or evaluate models, and our staff cannot read it.
- We keep only content-free metadata (tokens, time, cost) to bill you and run the service.
1. Scope
This policy applies to the RedLine API (the "Platform") for every account, by default and at no extra cost. Where it conflicts with the Privacy Policy regarding API content, this policy controls.
2. Definitions
- Prompt Content: everything you send to the Platform for processing, including messages, code, files, images and tool calls.
- Output: the content the Platform generates in response.
- Covered Data: Prompt Content and Output together.
- Subprocessor: an infrastructure or model provider that processes Covered Data on our behalf.
- Metadata: information about a request that contains no Covered Data, such as its time, the key used, the model, the token counts and the cost.
3. What we do not retain
- RedLine does not log, store or persist Covered Data. It exists only in memory while a request is processed and is discarded when the request completes.
- We do not use Covered Data to train, fine-tune, evaluate or improve any model, and we do not sell or share it for those purposes.
- RedLine personnel have no access to Covered Data, including for support.
4. What we retain
We keep Metadata to bill you, show your usage, enforce rate and spend limits, prevent fraud and operate the service. Metadata never contains Covered Data.
5. Subprocessors
To serve requests, Covered Data is sent to inference providers. We only work with providers whose terms prohibit them from using API data to train models. Retention on their systems is governed by their own terms, and we choose providers that retain no data or the minimum necessary. If a provider stops meeting these conditions, we stop sending it data. You can request the current subprocessor list at support@redlineinference.com.
6. Governance
A designated representative of RedLine maintains this policy and checks that our technical operations comply with it. If we make a change that narrows this commitment, we will give at least 30 days' notice.
7. Contact
RedLine · support@redlineinference.com