Privacy Policy
- API request content is never stored. It is governed by our Zero Data Retention Policy, which controls if it conflicts with this one.
- We keep what we need to run your account: email, keys (as hashes), usage metadata and payments.
- We do not sell your data or use it for advertising or model training.
1. Scope
This policy explains how RedLine Inference ("RedLine", "we") handles personal information in RedLine: redlineinference.com, the console and the API (the "Service").
2. Information we collect
| Information | Source |
|---|---|
| Email address | You provide it when you create an account |
| API keys | You create them in the console. We store only their SHA-256 hash, never the full key |
| Usage metadata: time, key, model, tokens and cost of each request | Generated when you use the API |
| Payments: amount, date, status, payment ID and redeemed license codes | Reported to us by Stripe or lava.top, or verified with Gumroad. We never see or store your card |
| Technical data: IP address, browser, error logs | Collected automatically for security and diagnostics |
| Support messages | Emails you send us |
We do not collect the content of your requests or the model's responses. See the Zero Data Retention Policy.
3. Cookies
We use a single cookie, required to keep you signed in to the console. We do not use advertising or third-party analytics cookies.
4. How we use information
- To provide the Service, authenticate your keys and enforce usage limits.
- To bill you, show your usage and manage your balance.
- To prevent fraud, abuse and attacks on the Service.
- To send sign-in codes and important service notices.
- To meet legal, accounting and tax obligations.
We do not use your information to train AI models.
5. How we share information
We do not sell your information or share it for advertising. We share it only with:
- Service providers acting on our behalf: inference providers (which receive request content only to process it), Stripe, lava.top and Gumroad (payments), Resend (email), Cloudflare (network and security) and our hosting provider.
- Authorities, when a valid legal order or request requires it, or when necessary to protect the rights, safety or property of RedLine, our users or others.
- A buyer or successor, if RedLine or RedLine is sold, merged or reorganized.
6. Retention
- Request and response content: not stored. It exists only in memory while the request is processed.
- Email, keys and usage metadata: for as long as you have an account.
- Technical data and error logs: up to 30 days.
- Payment records: as long as accounting and tax law requires.
7. Your rights
You may ask to access, correct, export or delete your information, or object to its processing. Email support@redlineinference.com from your account address and we will respond within 30 days. We may verify your identity first. California residents also have CCPA rights to know, access, correct and delete their information, and to not be discriminated against for exercising them. We do not sell or share personal information as those terms are defined in the CCPA.
8. Security
We use reasonable safeguards: TLS encryption in transit, keys stored as hashes and restricted internal access. No system is perfectly secure. Protect your keys and email account, and if you suspect unauthorized access, revoke your keys and contact us.
9. International transfers
RedLine and its providers may process information in the United States and other countries. By using the Service you consent to that transfer.
10. Third-party services
The Service links to or integrates with third parties such as Stripe. Their handling of data is governed by their own policies, and we are not responsible for them.
11. Children
The Service is only for people 18 and older. We do not knowingly collect information from minors, and we delete it if we learn we have.
12. Changes
We may update this policy. If a change expands how we use your information, we will email you at least 15 days in advance.
13. Contact
RedLine · support@redlineinference.com